10 Day Money Back Guarantee
Try MamaSign for ten full days. Tell us what is not working and we will try to fix it. If we cannot, we will refund you within those 10 days.
Last updated: April 19, 2026
A reason is required for every refund
Tell us what is not working for you. We will try to fix it first. If we cannot fulfil what you need, we will refund you within 10 days. Refund requests sent without a reason will not be approved.
Our Simple Promise
Full refund within 10 days if we cannot fix the issue
Share your reason so we can try to make it right first
No hard feelings, no follow-up sales calls
Processed back to your original payment method
Before you ask for a refund
MamaSign is a one time lifetime purchase. If you refund, you give up every future update, every new feature, and the price you locked in today.
If something is not working the way you expected, talk to us first. A missing feature, a confusing step, a bug in signing. Most of the time we can fix it the same day.
We built MamaSign for people like you, and we would much rather make it work than watch you walk away.
Talk to us firstIf you still want a refund
No hoops. Three steps, usually done before your next coffee.
Email us
Send a note to hello@mamasign.com from the address you used to purchase.
Tell us what went wrong
A reason is required for every refund. We read every message and usually reply the same day so we can try to fix the issue first.
Get your money back
If we cannot fix what isn’t working for you, your refund is processed to the original payment method within 10 days.
A few things to know
A reason is required
Every refund needs a reason. Tell us what is not working for you and we will try to fix it first. If we cannot fulfil what you need, we will refund you within 10 days. Refund requests sent without a reason will not be approved.
The 10 day window
Your 10 days start the moment your payment clears. Requests outside this window are handled case by case, but we cannot promise a refund after day ten.
One refund per customer
If you have already refunded a MamaSign purchase before, a second refund will not be approved.
Processing time
Your bank or card issuer decides how quickly the money lands back in your account. Most people see it within a week.
Your account
Once a refund is issued, your paid access is removed. Documents you have already signed stay legally valid.
Need a refund or a hand?
Write to us at the address below. A real person on our team will read it and reply.
hello@mamasign.com